Need Help? Call 0208 158 6700

Mon-Fri 08:30-17:30
Tel: 0208 158 6700



Need Help? Call 0208 158 6700

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Low Price Guarantee


At Online Door Store we believe in providing the best value for money for your doors.

We monitor pricing and movements in the market continuously to ensure you are getting the best offer possible.

There is a massive choice of doors and sometimes a competitor will beat us to offering the lowest price possible, we’d like to match that price if we can and combined with our great customer service and other promotions give you an unbeatable deal.

If you come across the same product on a competitor’s website that seems to be at a better price than ours, please let us know and we will see what we can do. Don’t ever pay more than you should – that’s our Low Price Guarantee.


Get in touch – We’ll get the calculator out!

We have a long history with our suppliers and have built up great relationships, that way we know we can offer the best price and service package in the market.

The simplest way is to use the form on the product page by clicking ‘Low Price Guarantee’.

Otherwise, send us an email to giving your name, the best contact telephone number for you, our product codes or names, the sizes and quantities required and the link to the product on the competitor’s website. You can also send us their quote if you have one.

We will do our best to respond to every request within 2 working hours, you can also call in and give the details over the phone if you prefer, or you can use our LiveChat.

There are some things to make sure of:

We will match a genuine competitor’s price or even beat it in some cases but there are a couple of things to check before asking:

  • We cannot match prices on products which are on promotion or sale, our suppliers may have offered a temporary special price which we cannot get. This includes products ‘On Sale’ or that have a ‘Special Offer’ price, for example if it shows as ‘was £x, now £y’.
  • Any item must actually be in stock at the competitors. It must be ready for immediate dispatch, or if not in stock now then their lead time must be the same as ours.
  • We will check the competitor’s price, and their stock availability. If we cannot verify this, we cannot match it.
  • Any item must be new and in its original packaging.
  • Any item must be identical to ours and from the same brand name and with the same terms of sale.
  • This cannot be used with any other offer, coupon or promotion.

Competitor promotional prices

We can try to match other’s promotional prices, but this cannot always be guaranteed. Special exclusive deals are done from time to time with the suppliers, we can ask if we can get a special price just for you but it is not going to be possible in every case.

Some products are excluded

Sometimes it will not be possible to match a price, this can include products on special promotion, on sale, where there is an exclusive deal with a particular retailer, where there is restricted stock availability or where the supplier will not offer us the same price. We promise to bring our margins down as low as we can, but we do, unfortunately, sometimes have to say: ‘sorry we can’t do it in this case’.