Deanta Ares Matt Black Finish Handle

• Deanta Ares Matt Black Finish Handle
• Custom Designed Rectangular Rose
• Suitable for 35mm and 44mm doors

• Deanta Ares Matt Black Finish Handle
• Custom Designed Rectangular Rose
• Suitable for 35mm and 44mm doors

At Online Door Store we want to get your new doors to you as quickly as possible, safely, and with the minimum of fuss.

Please do call, email, or chat with us if you have any questions or concerns.

We offer 4 main delivery services, all which are automatically calculated and offered based on your postcode at our checkout:

Standard delivery: 3-7 working days

Express delivery: 1-2 working days (Orders must be received by 11:00 and within a standard location postcode)

Free delivery: 3-7 working days for orders over £750 in value (Orders must be within a standard location postcode)

Location surcharge delivery: 5-10 working days (Orders must be in our surcharge location postcode which is mainly northern Scotland)

For full details and prices for our delivery services please refer to our Delivery page or visit our checkout to see the options and prices offered based on
your postcode.

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Delivery pricing is based upon the quantity and type of products (doors/handles/others) and also the brands that are ordered.

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If you order products from more than one brand you will be charged according to each brand's delivery rates and you will receive multiple deliveries.

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Please note that we need an attended contact phone
number to arrange delivery..

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A signature is required for all deliveries so there must be someone at the delivery address from 8:00 am through to 7:00 pm to accept the delivery. An approximate delivery timescale wherever possible will be given beforehand.

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Any delivery damage must be reported within 48 hours, by email, with supporting images. Otherwise, no exchanges or refunds can be considered.

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We cannot deliver to Eire, the Channel Islands, Scottish Islands, Isle of Mann or Isle of Wight. However we can deliver to
a freight forwarder of your choice with advance agreement, please contact us to arrange this.

Returns Policy

If you have any questions or concerns about returns, exchanges or refunds please do not hesitate to contact us by phone on 0208 158 6700 or email at enquiries@onlinedoorstore.co.uk

A. Returns

You have a 14 day “cooling off” period during which you can notify us you wish to return your purchase to us. The products must then be received back at our applicable supplier's location within a further 14 days.

Simply send us an email to enquiries@onlinedoorstore.co.uk giving details of your order and what you would like to return. We will then contact you to arrange collection, exchange and/or refund.

Items for return must be fully intact, in good condition and in their complete original packaging.

Our collection charges are £48 for the first door and £10 each for any extra doors.

B. Products Damaged on Delivery

If an item is damaged when it is delivered to you, you should write ‘damaged on delivery’ on the driver’s Proof of Delivery form or hand held device and send the item back with the driver. You should then contact us immediately and we will arrange for replacement or refund.

In any event you should inspect all items within 48 hours of delivery. Claims for damages should be made within this 48-hour period. Any damage should be photographed and reported immediately with your order number by email to enquiries@onlinedoorstore.co.uk. 

C. Refunds (if applicable)

Once your return is received it will be inspected by our supplier and we will notify you of any comments from them and arrange for exchange or refund.

Please note refunds will not include the delivery and collection charges for ‘un-wanted items’. If the product is proven to have been damaged on arrival, the refund will include the delivery charge

Please allow up to 28 days for your refund, usually it is a lot quicker. If you have any concerns, please email us at enquiries@onlinedoorstore.co.uk.

D. Bespoke orders

Please note, special sized items manufactured for you under our Bespoke service are excluded from this returns policy and cannot be returned or refunded.

E. Return Shipping Yourself

You may choose to return ship an item yourself. In this case, please contact us and we will notify you of the supplier’s address to return the item to. Please use a trackable, insured shipping service. The items must be returned to our suppliers within 14 days of you notifying us of your wish to return them yourself.